Planned heating care
Keep a clear service record for your heat pump and heating system. Send us the make, model and any fault code so we can confirm the scope before booking.
We review the system details before agreeing the visit. The service follows the model’s requirements and covers the accessible equipment within the agreed scope.
Servicing, repair parts and specialist refrigerant work are separate scopes. Any F-Gas work is arranged with contracted specialists. We explain this before chargeable work starts.
Keep the manufacturer’s documents and previous reports with your appliance records. We can discuss future visits and coordinate access with your landlord or agent.
We work from booked diary slots. Call for urgent help or send an enquiry. The office will confirm availability, access and the price before a visit.
Your postcode, a short description and any fault code are useful. If safe, add a photo of the appliance and its model label. Do not remove covers or touch wiring to take a photo.
We confirm support for your make and model before booking. Send a model-label photo if you have one.
Warranty terms are set by the manufacturer. Check its service rules and approved-provider requirements before booking.
Talk to Heat Plex
Tell us what you need. Our office will confirm the scope, price and available diary slots. Sending an enquiry does not book a visit or start a contract.
020 3621 8586For urgent help, please call. Add photos only where it is safe to take them. Do not remove appliance covers.
Registration 578913
Health and safety accreditation
Danfoss accredited
Ventilation scope
Boiler installation
Boiler installation
Scope confirmed for your equipment
Employers’ liability: £10m. Public liability: £5m. Ask for evidence relevant to your work.
See current ratings and feedback on the review sites.