Last updated: January 2024
Agreement to Terms
When you book our services or use our website, you agree to these Terms of Service. Please do not use our services if you do not agree.
Our Services
Heat-Plex Limited provides heating, plumbing, and gas services to residential and commercial customers in London. All work is carried out by qualified engineers and in accordance with relevant regulations.
Bookings and Appointments
- Appointments are subject to engineer availability
- We will make reasonable efforts to attend at the scheduled time
- If you need to cancel or reschedule, please give us at least 24 hours notice
- Repeated no-shows may result in a cancellation fee
Pricing and Payment
We quote prices in pounds sterling, including VAT where it applies. Quotes are valid for 30 days unless we say otherwise. Payment is due when work is complete, unless we have agreed other arrangements.
Guarantees and Warranties
All workmanship is guaranteed for 12 months from the date of completion. Manufacturer warranties on parts and equipment are in addition to our workmanship guarantee. Warranty claims should be reported to us as soon as possible.
Liability
We maintain comprehensive public liability insurance. Our liability for any claim is limited to the value of the work performed. We are not liable for any indirect or consequential losses.
Complaints
If you are not satisfied with our service, please contact us at contact@heatplex.com. We will investigate all complaints and aim to resolve them within 14 days.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.