HIU compliance and servicing packages for London

We agree a service schedule for the equipment in your building. The package can include:

• Heat exchanger, strainer, valve and controller checks
• Thermal performance, return temperature, leak and safety checks
• Heat meter checks and readings where fitted
• A digital report per unit with photos, readings and faults
• A repairs register with quoted next steps
• An annual maintenance record pack

Tenant packages coordinate resident appointments and access. RTM and block programmes cover an agreed unit list with progress reporting. Managing agent packages bring several buildings under one agreed schedule.

• Resident-paid or landlord-paid visits as agreed
• Access reminders and rebooking arrangements set in the contract
• CIU, fan-coil and MVHR servicing can be quoted alongside HIUs
• Breakdown attendance terms agreed in writing

Block service contracts have a fixed annual fee for agreed units. Fees are invoiced quarterly in advance, or on an agreed Direct Debit schedule.

• 12-month initial term, renewing annually
• Three months’ written notice to end
• Annual price review agreed in writing
• 30-day payment terms
• Named account contact and agreed service scope

We specialise in HIUs and in-flat services. Energy centre plant, commercial boilers, CHP and BMS work sit outside our direct scope but can be quoted as part of a wider package. Repairs, parts and out of hours charges are set out in your quote. These business packages are separate from consumer membership.

We review your building or unit list, agree a price and programme, plan resident access, carry out the service and record faults. Your office receives the service records and planned repairs. A service pack supports maintenance records; it does not by itself certify the whole network’s regulatory compliance.